Frequently Asked Questions

Frequently asked questions

General Questions

What's the maximum number of kids that can be at an event?


Packages are priced for up to five kids but six is our current limit. If you have six kids total, there will be an additional $30 charge. Once COVID-19 regulations change, we'll increase the number of kids that can participate.




Is your program for kids only?


Not necessarily! While the backyard program is intended for kids from Kindergarten through Middle School, our events can be adjusted for the whole family. Please note that the limit of total people is still six people.




What ages are your programs intended for?


Our Backyard Basics program is for Elementary and Middle School-aged kids. Our Spartan Squirts program is for kids in Pre-School (three to five years old). If your Spartan Squirt is still a little unsteady on his or her feet, an older sibling or parent will need to be present to assist them if needed.




Can parents attend if their kids are younger than elementary school age?


Yes. Due to social distancing requirements because of COVID-19, we ask that kids be old enough to play the games and go through the obstacle course without assistance. If you have little ones who are a little unsteady on their feet, they can attend but a parent or older sibling must be present to assist them.




Do parents need to be outside with the kids when the Obstacle Fitness program is running?


As long as all kids are at least in Kindergarten, parents are welcome to stay inside their house once the kids are settled. We do have a few requests:

  1. When we’re setting up, please let us work without kids present so we can get things up and running as quickly as possible.
  2. While you don't need to be outside, we do ask that there’s at least one adult present in the house in the event that something comes up during the program.
  3. If you have little ones that might need extra assistance, you will need to be present to help them if they need it.
The point of our program is to give you a break, so as long as the kids are able to handle the obstacles without adult assistance, you’re welcome to go back inside and do your own thing.




How much space do I need for the Obstacle Fitness program?


We can pretty much work with whatever space you have, but the course works best with at least 30' by 30'. If you're worried about whether you have enough space, give us a call--we're happy to make a site visit for no extra charge.




Do you require a deposit?


Yes, a $50 deposit is required at booking for Backyard Basics and $40 for Spartan Squirts. This deposit can be refunded if you cancel by 8 AM on the day of your program.




Do you offer birthday party packages?


At this time we don't offer formal birthday party packages. If you'd like us to come for a birthday party, we can do that, but the six participant maximum will apply at this time. We can't wait to get back to birthday party packages once COVID-19 restrictions ease up!




I live in an apartment or condo complex and I don't have my own yard.  Can we still book with you?


If there's a common area that is useable, we're happy to set up there. Please note that you'll need to get written permission from the apartment or condo management company and send it to us. Additionally, we ask that a parent or guardian attend and help manage any interested participants that might want to participate. Unfortunately we can't let those who haven't signed up to participate and we'd greatly appreciate your assistance with this. We hate being the bad guy. :)




What paperwork do I need to fill out?


We encourage all participants to complete their waivers prior to their program. There are a few ways to do this: 1. Simply click on the "Sign Our Waiver" button on the top of our webpage prior to your scheduled program. 2. Complete the "Sign Our Waiver" link on the confirmation email you receive.




Who needs to fill out disclaimers?


All parents or guardians are required to submit waivers for their own children. Fortunately this can all be done online!




Do you offer packages?


Yes! Our Active Academy is for those that are interested in us coming to their house on a recurring basis. We can create any kind of package you would like, but if you want to keep things simple, we offer an 8-week program where we'll come to your house once a week for eight weeks. If you're interested in that, let us know! We can also provide quotes on other timeframes.





COVID-19

How do you clean your equipment?


We follow the protocols as recommended by the CDC and the Massachusetts Department of Public Health. For additional information, please go to our section on COVID-19 Guidelines.




Do you hold any events inside?


In light of the current COVID-19 situation, we are only holding outdoor events. However, as this situation changes, we're hoping to offer our program inside.




Why are you charging a $10 cleaning fee?


The COVID-19 pandemic has resulted in increased requirements for sanitizing and cleaning equipment as well as making sure staff and participants stay safe. This has resulted in increased costs associated with more equipment to clean and sanitize and our staff spending more time sanitizing and cleaning our equipment between program sessions. As a result of the increased costs and the impact COVID-19 has had on our own business, we've instituted this cleaning fee.





Bad Weather

What happens in the event of bad weather?  Can I cancel or reschedule?


We want everyone to have a good time. However, anyone that lives in New England knows that the weather can change. That being said, obstacle course races happen all the time, rain or shine, and we find that kids LOVE playing in the rain. We also know that things come up. If you need to cancel for some reason, please call us by 8 am the day of your event at 508-640-5250 and we can reschedule for no fee. If a terrible weather event (thunderstorm, blizzard, etc.) is forecasted, we stay in contact with you to monitor this.




Do you offer an indoor program?


During the current pandemic all of our programs are held outdoors. Once COVID restrictions end, we're happy to take our programs back indoors.




How long do you plan on holding programs outdoors?


If you're willing to let your kids outdoors in inclement weather, we're happy to accomodate. There aren't too many scenarios where we'd cancel/reschedule, but thunderstorms and snowstorms come to mind. If bad weather is expected, we'd be in communication to see what you want to do.





Service areas

What parts of Massachusetts do you serve?


We're based in Natick, so we primarily serve Natick and its surrounding areas including: Framingham, Wellesley, Wayland, Weston, Sherborn. However, if you live outside of one of these towns, give us a call anyway. We can probably make something work, but a traveling service fee may apply and we'll need to factor in additional time for travel. Check out our Service Areas page for more information.




What if I live outside of your primary service areas?


Give us a call! We can probably make something work, but a traveling service fee may apply and we’ll need to factor in additional time for travel.





Scheduling questions

Can I schedule more than the alloted time for my program?


Potentially! It depends on what else is scheduled in a particular day, but we're happy to talk about it. Just a note that this will require an additional fee and that if you do want to schedule additional time, you'll have to reach out to us to let us know.




What if I need to reschedule or cancel?


If you need to reschedule or cancel, please call us by 8 AM to let us know and we can reschedule for no cost. If you cancel after 8 AM you will lose your $50 deposit.





508-640-5250 | Natick, MA

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